Shipping & Delivery
Orders will typically be shipped on the same or following working day. Once shipped we will send you a tracking number by email. Delivery time is typically 1-3 days, however, we are not responsible for delays due to weather, delivery carrier complications, or holiday-related delays.
The cost of shipping is 5.50€. Shipping is free on orders over 80 Euros. These prices apply to orders made within Finland only.
If you should experience any issues with your order or have any questions please contact us.
At Pelipeikko we offer a 30-day return policy. The item being returned must be sealed and as new with no damage to it, and the customer must cover the cost of the shipping (unless the order was received in a damaged condition).
The Statutory rights for a product is 24 months. This covers manufacturing faults. Damage caused by wear and tear is not covered.
Failing to collect an order from its pickup location does not qualify as a return. The order must be collected from the post office/pickup point even if you wish to return it. Failure to do so will result in a charge of 15€.
If part of an order with a value of 80€ or more (free shipping) is returned, the customer will then be charged for the shipping cost of 5.50€ unless the items they keep still meet the 80€ mark.
You can request a return via your profile, or by email.
Via email: Please send an email to [email protected] and let us know what you wish to return.
Via your account: first log into your account.
Go to Order Details.
Select the order you wish to return a product from.
Select the product/s you wish to return from the list.
Fill in a description explaining the reason for returning the product/s, and press the Request Return button.
We will send a confirmation email and process the refund. It can take up to 14 business days before the refunded amount will reach the customer’s account.
The address for returns is:
Maskuntie 226 H2
In the case of any dispute regarding an order the customer may seek assistance from the Finnish Consumer Disputes Board www.kuluttajariita.fi