Shipping & Delivery

Orders will typically be shipped on the same or following working day. Once shipped we will send you a tracking number by email. All orders will be sent via Posti. Delivery time is typically 1-3 days, however, we are not responsible for delays due to weather, delivery carrier complications, or holiday-related delays.

The cost of shipping is 5.50€. Shipping is free on orders over 80 Euros. These prices apply to orders made within Finland only.

If you should experience any issues with your order or have any questions please contact us.

 

Returns

You can request a return via your profile, or by email. 

Via email: copy and paste the below text into an email, fill it in and send it to info@pelipeikko.fi

 

Invoice number:

Product's being returned:

Reason for return:

Any additional information or feedback (optional):

 

Via your account: first log into your account.

 

Go to Order Details.

Select the order you wish to return a product from.

Select the product/s you wish to return from the list.

Fill in a description explaining the reason for returning the product/s, and press the Request Return button.

 

We will send a confirmation email and process the refund. It can take up to 14 business days before the refunded amount will reach the customer’s account.

The address for returns is:

 

Pelipeikko Oy
Kappakuja 1 D 18,
20540 Turku
Finland

 

At Pelipeikko we offer a 30-day return policy. The Statutory rights for a product is 24 months, which covers any manufacturing faults. Damage caused by wear and tear is not covered.

The item being returned must be sealed and as new, and packaged responsibly. The customer must cover the cost of the shipping unless the order was received in a damaged condition. 

Failing to collect an order from its pickup location does not qualify as a return. The order must be collected from the post office/pickup point even if you wish to return it. Failure to do so will result in a charge of 15€.

If returning part of an order with free shipping you may be charged for the shipping cost (5.50€). For example, if you order 2 games with a value of 40€ each they have a combined value of 80€, which qualifies for free shipping. If you then return 1 game your final order value will be 40€. In this case the free shipping will no longer be valid.

 

In the case of any dispute regarding an order the customer may seek assistance from the Finnish Consumer Disputes Board www.kuluttajariita.fi