General
Pelipeikko Oy
Business ID: 2861097-8
Loimukatu 3 A 16
21200 Raisio
Finland
GDPR advisory
Due to the General Data Protection Regulation we must advise of the following:
If you create an account at our site the contact information you register there will be stored in our system so that we may process your orders. You may edit or remove the profile itself or any of its contents at any point.
When making a purchase (as a registered user or guest user) an invoice will be generated in our system. This will remain in our system for a minimum of 5 years for legal reasons. A copy of the invoice will be sent to your email and can also be obtained via your account if you have one. When making an order your bank information will be handled exclusively by either Checkout.fi (online payments) or Stripe (card payment)s.
Our system we use for our website is able to display when a registered user is online as well as the contents of their shopping basket. This feature is not actively used to monitor individual user activity but may be used to check overall number of visitors. Your data will never be used for profiling or canvassing.
If you sign up for our newsletter we are able to see if you open the newsletter, and whether you click on any of its contents. We do not use this to monitor individual users but may use the overall data to check the amount of users who opened the letter.
By clicking OK you confirm that you accept the above terms. If you do not accept you will not be able to use most of the features on the page, such as placing an order.
If you have any questions regarding the storage or use of your data you can contact us on [email protected]
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
Preorders
It is possible to pre-order products which have the Preorder button available. When selecting the pre-order option, the full cost of the game/s, as well as shipping, if applicable, will be charged at the time of purchase. Once ordered, the price of the order will not change even if the price of the product would go up in our store.
Any items purchased together will be shipped together when all items from the order are available. As example, if you order a product that is in stock as well as a preorder product, both will be shipped together when the pre-ordered item becomes available.
It is possible to cancel the order if it has not yet been shipped. In this case, the amount would be refunded. If already shipped, our general return policy would apply instead (order must be sent back to us).
In some rare cases it can happen that we don’t receive the amount from the distributor that we ordered (in case of very hot titles with limited allocation). In this case we will ship on a first-come basis, and inform those we did not have enough products for, who will then be given the option for a refund, or to wait until the product is back in stock.
Sometimes, games arrive to us with damage. In this case we will ship on a first-come basis, and reach out to the remaining customers, offering the product at a reduced price, the option of a refund, or to ship the product when back in stock.
If the product is a Kickstarter/Gamefound game, there is always a risk that the project will be cancelled. In this case we would refund all who placed an order.
The release dates listed on the products are estimates, based on the information provided by the distributor. We cannot guarantee a specific release date, but we will always provide as accurate of an estimate as possible.
Returns
At Pelipeikko we offer a 30-day return policy. The item being returned must be sealed and as new with no damage to it, and the customer must cover the cost of the shipping (unless the order was received in a damaged condition). For complete instructions on how to return a product please read our Shipping & Returns page.
The Statutory rights for a product is 24 months. This covers manufacturing faults. Damage caused by wear and tear is not covered.
Failing to collect an order from its pickup location does not qualify as a return. The order must be collected from the post office/pickup point even if you wish to return it. Failure to do so will result in a charge of 15€.
If part of an order with a value of 80€ or more (free shipping) is returned, the customer will then be charged for the shipping cost of 5.50€ unless the items they keep still meet the 80€ mark.
In the case of any dispute regarding an order the customer may seek assistance from the Finnish Consumer Disputes Board www.kuluttajariita.fi
Data Policy
Pelipeikko Oy will collect personal information from you (full name, phone number, postal address and credit card data). We will use your personal data only for the purpose of processing your order and to deliver ordered goods. Your e-mail-address will also be used to inform you about the order status or to send you newsletters if you have signed up for them. We will not share or sell your personal data with any third party for marketing purposes.
Other
Pelipeikko OY reserves the right to alter or amend the specifications and/or prices our products, or withdraw them completely without prior notice.